Shipping policy

Thank you for shopping with Leaf Diary, a licensed, small family-owned nursery located in Central Florida. Please review the shipping information below before placing your order.

Processing Time

  • Orders are processed within 3–6 business days

  • Processing time does not include transit time

  • Orders are shipped Monday through Friday

  • Orders placed after Tuesday may ship the following Monday to avoid weekend delays

Shipping Carriers

We ship using USPS, UPS, or FedEx, depending on the safest and most reliable option for your location and order size.

Carrier selection is at our discretion and is based on plant safety, weather conditions, and delivery reliability.

Shipping Rates

Shipping rates are calculated at checkout based on your order total and selected shipping method.

Upgraded Shipping (Strongly Recommended)

  • One-day or two-day shipping upgrades are available upon request

  • Strongly recommended for:

    • Rare plants

    • High-value plants

    • Sensitive or cold-sensitive varieties

⚠️ Arrive-alive coverage is ONLY offered with one-day or two-day upgraded shipping.
Standard shipping does not qualify under any circumstances.

Weather & Buyer Responsibility

Live plants are sensitive to temperature extremes. By placing an order, the buyer agrees to the following:

  • The buyer is fully responsible for monitoring local weather conditions

  • Heat packs, cold protection, and insulation must be purchased separately

  • Orders placed during temperatures below 40°F or above 90°F are shipped at the buyer’s own risk

  • Cosmetic shipping stress (drooping, yellowing, bent leaves) is normal and expected

Packaging

We package every plant with professional care using industry-standard materials. However, once the package is in transit, we cannot control carrier handling, delays, or environmental exposure.

Delivery & Unboxing Requirements

To qualify for any shipping-related claim, all of the following must be met:

  1. An unboxing video must be submitted within 12 hours of delivery

  2. The video must show the sealed box, full unboxing, and plant condition

  3. Clear photos of the plant, soil, pot, and packaging must be included

  4. The plant must remain in its original pot and soil

Any repotting, trimming, watering, or off-camera unboxing voids all claims.

Carrier & Address Disclaimer

Leaf Diary is not responsible for:

  • Carrier delays

  • Lost or stolen packages

  • Carrier mishandling

  • Incorrect or incomplete shipping addresses

  • Mail forwarding or redirection issues

No refunds will be issued for any of the above.

Plant Acclimation

Shipping is stressful for live plants. Most plants require 2–3 weeks to adjust after delivery. Please allow time for recovery before making any changes to the plant’s environment.

By placing an order with Leaf Diary, you acknowledge and agree to this Shipping Policy in full.